Refund policy
Returns & Repairs Policy
ByCC take pride in the quality and craftsmanship of our jewellery. If for any reason you are not completely satisfied with your purchase, please review our Returns & Repairs Policy below.
Returns
We accept returns for store credit only under the following conditions:
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The item is returned within 14 days of the dispatch date.
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The item is unworn, unused, and in its original packaging, including any certificates or branded boxes provided.
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Proof of purchase (receipt or order number) is provided.
Please note:
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Refunds are not offered for change of mind or incorrect purchases.
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Shipping costs for returns are the responsibility of the customer and are non-refundable.
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Store credits will be issued once the returned item has been received and assessed by our team. Credits are valid for 12 months from the issue date.
Custom & Made-to-Order Items
Custom-made, engraved, or personalised pieces are non-returnable unless:
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The item is faulty, or
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The item received is incorrect (not as per the order confirmation).
In such cases, we will offer a repair, replacement, or store credit in accordance with Australian Consumer Law.
Repairs
We are happy to assist with repairs for any manufacturing faults. Please contact us with:
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A description of the issue,
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Photos of the item, and
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Your order details.
Manufacturing faults do not include:
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General wear and tear,
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Damage caused by improper care,
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Lost or stolen items.
Where a repair is not covered under this policy, we will provide a quote before proceeding.
How to Return an Item
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Contact us at info@bycc.au with your order number and reason for return.
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We will provide instructions for return shipping.
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Once received and assessed, we will issue your store credit.
If you have any questions, feel free to reach out to our customer care team at info@bycc.au.
